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What's your complaint worth? Riki Jamieson-Smyth
15 November 2017

harm

We often get asked about how much a complaint is “worth” in settlement terms, by both complainants and respondents. To be honest, very few of our complaints settle for money. The resolution is usually non-financial, like the release of information or a decent apology.

Shaming and blaming Charles Mabbett
15 November 2017

spider

Should a business use social media to shame scam artists, shoplifters or bad debtors? When someone feels ripped off, this appears a natural course of action but it is a risky path to go down. Our advice is if you believe you have evidence that a crime has been committed, contact Police.

Nethui 2017: Blockchain and privacy Joy Liddicoat
13 November 2017

blockchain

Blockchain is the new buzz: it can solve all our problems, fix climate change, break currency monopolies and so much more: well that was according to some of the participants at NetHui 2017. Jevon Wright and I facilitated a fascinating discussion about this new technology at NetHui .The discussion revealed that, in fact, blockchain is just technology and, as with any technology, it’s up to us to enable its many potential uses.

Trust but verify Charles Mabbett
7 November 2017

trust

What’s in a trust mark? In general, a trust mark is a symbol that tells consumers that the product or service they are considering buying or subscribing to is reliable and trustworthy. Trust marks are created by industry or watchdog organisations to reassure customers about the quality or protection that comes with a product or service.

Mullane v Attorney General: Police vetting Joanna Hayward
3 November 2017

TAXI

In a recent Human Rights Review Tribunal case, the New Zealand Transport Authority (NZTA) requested a Police vet of taxi driver Mr Mullane, to check he met the criteria of a “fit and proper” person for the renewal of his taxi licence.

Making more use of AISAs Colin Trotter
17 October 2017

woodpecker

Four years ago, there was a change to the Privacy Act to reflect a change in the Government’s information sharing framework. The Government made the change in response to recommendations by the Law Commission, as part of the commission’s review of New Zealand’s privacy law.

Confirming a requester’s identity Charles Mabbett
17 October 2017

finger 2819098 1280

Let’s recap. The Privacy Act gives people the right to access their information. And when a person requests their information, the organisation or business must respond to the request within 20 working days.

Information about a car can be personal Charles Mabbett
11 October 2017

auto

You have the right not to remain silent – and that includes when you think you might have been overcharged for work done on your car.